TREEFOREST.COM

* SPECIAL ORDERED TREES, TREES 15 FT AND OVER ARE NOT RETURNABLE

* NO RETURNS AFTER DECEMBER 15^TH, UNLESS TREE OR LIGHTS SHIPPED TO YOU AFTER DECEMBER 17^th. 

Opened Merchandise, if returned in original packaging, may be subject to restocking charge not to exceed 15% of purchase price. (No credit for shipping and handling) send the item back in original packaging along with a note or copy of your order and your credit card number for credit –There is no restocking charge for goods that are exchanged or defectives that are replaced.

Items damaged in shipping, a claim must be made with freight carrier who delivered your product, if ups call 1-800 pick ups and have your tracking number on hand. If delivered by a freight company forward a copy of your signed Bill of lading to us.-make sure you notify the freight company of your claim and get a claim number.
NOTE: IF GOODS ARRIVED DAMAGED- MAKE A NOTATION ON THE DELIVERY
SHEET OR REFUSE AS DAMAGED

Items damaged after use Tents and umbrellas are fragile items that if left out in the wind, will break. In addition, if caught by a wind they can damage other items in your yard. This is clearly set forth on the order page when you ordered your umbrella tent or Gazebo. Accordingly no credit will be issued for items damaged by abuse, misuse or neglect by customer. No credit or return is authorized for canvas or fabrics that are torn off the seam.

Warranty- There are no warranties on trees , lights or decorations except for the following:

All products we sell are guaranteed to have all the parts and be in working order at the time of
shipment. Customer must make claim within 10 days of receipt of goods and customers inspection.

Trees covered for structural failure for 6 months by manufacturer, Replacement parts or repair at the option of Manufacturer. Goods must be presented at Treeforest.Com Warehouse by and at the expense of buyer for disposition. Replacements will be shipped from Treeforest.Com to Customer at no charge unless damage was due to negligence, misuse , abuse of customer or damaged by third party shipper.

NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR WRITTEN AUTHORIZATION.

Include a copy of your order with your returned product. Be sure to give name, email address, phone number and reason for the return. Send to Reds warehouse at the address listed below.

All return authorizations are void after 30 days.

No credit or replacement will be allowed for items damaged by abuse, misuse or neglect by customer.
No credit for items returned after 30 days of receipt.

Cancellations subject to a 15% service charge.